Legal notice

Seller
SEARA

Responsible Representative
Maria Umemura

Address
Available upon request

Phone Number
Available upon request

Email Address
seara.jewelry@gmail.com

Customer Support Hours
Monday–Friday, 10:00 AM–6:00 PM JST
Excluding Japanese public holidays

All prices are listed in Japanese Yen (JPY) and include applicable consumption tax unless otherwise stated.

Shipping fees are calculated at checkout based on destination, shipping method, and order value.

For select promotions, complimentary shipping may be offered.

Additional charges may include:

These charges are the responsibility of the customer unless otherwise stated.

(Important for international luxury shipping.)

For in-stock items:
Orders are typically processed within 2–5 business days.

For made-to-order or custom pieces:
Production may require 2–8 weeks, depending on design complexity.

Delivery timelines are estimates and may vary due to carrier delays, customs clearance, or exceptional circumstances.

Payment Methods and Timing

Accepted payment methods may include:

Payment is charged in full at the time the order is placed.

Return requests must be submitted within 7 days of delivery receipt.

Due to the nature of fine jewelry, the following items are final sale and non-refundable:

Eligible returns must:

Approved refunds will be issued to the original payment method after inspection.

Original shipping fees are non-refundable.

Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was delivered.

For fine jewelry returns:

Unauthorized returns may be refused.

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